1. What browsers can I use to see my portfolio statement?

You can view your statements, and the whole website, using any browser, the most common being Netscape and Internet Explorer. We recommend you upgrade your browser to the most current one available. These upgrades are available on the web free of charge. Netscape and Internet Explorer release new versions of their browsers on a fairly regular basis so it’s a good idea to check regularly for upgrades.

2. How do I choose a UserID and Password?

There are few specific requirements for choosing a UserID and Password for your account:

• They should be six to ten characters in length.
• Made up of letters and numbers only.
• Using no symbols or spaces.
• UserIDs and Passwords are case sensitive. We suggest that you use all lower case letters, it is easier to remember your Password this way.

The longer it is, the more difficult it is for others to guess what it is. In saying that, remember that you will have to type this Password in quite often, so don't make your Password too long.

3. What happens if I forget my UserID and/or Password?

That’s no problem. Simply call up your financial advisor and ask for it.   

4. When I try to log in to see my statement I get a 404 error message, what should I do?

This can be caused by security settings in Internet Explorer or Netscape. What may have happened is that your internet browser is not accepting 'cookies' from us. What is a 'cookie':
A cookie is a small amount of information stored on your computer by a website, information that your web browser sends back to the site whenever you visit it again. Your Statement area utilizes a cookie to verifying that you are entitled to be in the statement and how long you have been there, after a specific length of time with no activity you are logged out.
Cookies are used by certain services to create a profile of your interests based on the sites you visit. We do not use cookies for anything but user identification and timing.
You can choose to be alerted whenever a server tries to give you a cookie or choose to automatically accept cookies from certain websites. There are written instructions for two methods below or you can use the links on the log in page to reach similar information with pictures.

• These instructions are for Internet Explorer only
• Go to the log in page of the website, do not enter your username and password
• Look at the bottom bar of you web browser, you will see a picture of an eye in black and white, with a red and white do not enter circle on top of it
• double left click on this icon
• in the next window called 'Privacy Report' that opens, in a column labeled 'site' you will see https://netrep.fundnet.ca double left click on that item
• in the next window called 'Privacy Policy' at the bottom click on the center radio button marked 'Always Allow this site to use cookies.'
• left click the 'OK' button in the 'Privacy Policy' window
• left click the 'Close' button in the 'Privacy Report' window
• Now enter your username and password and left click the 'Please Click Here to Continue' button

OR

• If you are using Internet Explorer.
• Drop down the Tools menu, click Internet Options and then select the Advanced tab.
• Scroll to Security.
• Under Cookies, select Prompt before accepting cookies and click OK.
• When alerted, you can refuse a cookie.
• If you wish to avoid having to do this each time you visit your statements.
• Drop down the Tools menu, click Internet Options and then select the Privacy tab.
• At the bottom there is a websites section with an edit tab.
• When you click on this you can enter different websites which you will allow to place cookies.
• From here you can set Microsoft Internet Explorer 6.0 to allow cookies.
• In this case enter netrep.fundnet.ca

5. My spouse and I want to have our portfolio statements separated so that I can only see my investments and they can only see theirs. How do we do this?

This is a fairly simple request but it may take a few business days to complete. Contact your financial advisor to initiate the request. After separating your portfolio statements you will need to have a separate UserID for each person.
While Passwords may remain identical, you can also request to have separate Passwords for your and your spouse’s statements. Have the UserIDs and Passwords you want ready for when you talk to your financial advisor.

6. My portfolio statement is showing the same fund twice within the same account or is missing one of my investments.

Make your financial advisor aware of the situation at your earliest convenience.

7. When I bookmark/add-to-favorites the website and try to go back I get an error message telling me "Your session has timed out or you have not logged in.", how come?

You have probably tried to bookmark/add-to-favorites the page that your actual statement is on. The page that your statement is on is password protected, you must go to the main site each time and log in from there. So you are best off book-marking/adding-to-favorites the main page of the website. The URL (address) of the client log in page may even change, but if you have book-marked/added-to-favorites the main page of the website you will be able to find it back by using the internal links on the site.

8. There are fund prices in my portfolio that are a day old or incorrect, why?

Tracking and compiling fund prices is no easy task. That’s why we obtain our data from a professional tracking service. The fund prices will usually reflect the most recent market closing prices available.
What this means is that on say Thursday morning you would be seeing Wednesday nights market closing prices, on Thursday night shortly after market close you would be seeing the Thursday market closing prices. On weekends and holidays the market does not open. So on Monday mornings (on a long weekend Tuesday morning) you would be seeing the Friday night market close prices, till the market closes that day and then you would see that days market close price.
But while the data we obtain from our professional tracking service is reliable, Murphy’s Law tells us that things will occasionally go wrong. It is not inconceivable that we may not receive a new set of daily prices from the tracking service in time or the data we receive might be 'dirty' (meaning that a portion of it is incorrect). It's a great help to us when you report any incorrect prices to your financial advisor, that way we become aware of the problem and can endeavor to fix it.

9. When I try to access my portfolio I get the following message "In order to view your portfolio information on-line, you must be set up in our Database records. Please contact your financial advisor should you desire to have your portfolio information available."

If you have never had access to your statement on-line, contact your financial planner and arrange to have them set you up with a UserID and Password. If you have already been set up for on-line statement viewing and you receive this message, one of two things may have happened. First check to ensure that you are typing in your password correctly and that your 'caps lock' is not turned on. If this does not work contact your financial advisor and let them know that you're getting this error message. They will be able to rectify the problem so that you will be able to access your portfolio on-line again.

10. When I try to access the website, I get an error message. What’s wrong?

Try re-entering the URL (address) for the site or re select it from your bookmarks/favorites list. If this does not work, try reaching any other site on the internet, to see if there is a problem with your internet provider. If you have no problem reaching other websites and you are still getting an error message please notify your financial advisor of the problem and email them a copy of the error message.
To save you from retyping the whole error message, simply highlight the message and copy it using the features in your ‘Edit’ drop-down box at the top of the browser screen. Using the same features, you can then paste the text into your email.